Amazon Music App Not Working? 7 Ways to Fix It

Jul 01, 2023

Does your Amazon Music app refuse to open? Or, do you have an issue where the app doesn't play your music files? Either way, something's wrong with the app or your phone. We’ll show you a few ways to get around Amazon Music's problems on your Apple iPhone, iPad, and Android phones.

Some reasons the Amazon Music app doesn't work include your internet connection isn't working, Amazon's servers are down, the Music app has a cache problem, and your app version is outdated.

Amazon Music requires constant access to the internet to stream your multimedia content. The app won't work as expected if your internet connection is acting up.

Check your phone's internet connection and ensure it's active and stable. You can verify your connection's status by launching your phone's web browser and opening a site. If you can load the site, your connection is working. If the site fails to load, your connection has an issue.

You can switch between Wi-Fi and cellular data to make the Music app work. You can also try to troubleshoot your internet problems or seek your internet service provider's help.

Like other streaming services, Amazon's Music servers can go down, causing streaming issues with your app. In this case, the Music app either won't play any songs at all or won't display your song list.

One way to check if the service is experiencing an issue is to head to a site like Downdetector. This site will tell you if Amazon Music is facing an outage.

If the service is indeed down, you’ll have to wait until Amazon brings it back up. Unfortunately, there's nothing you can do on your end to resolve the issue.

Amazon Music's minor glitches can cause your songs to stop playing. In this case, you can force quit and relaunch the app on your phone to fix the issue.

Note that you can only force apps to close on Android. You’ll have to close and reopen the app the usual way on an iPhone and iPad.

If relaunching the app didn't fix your issue, restart your phone to resolve the problem. Your phone may be experiencing a system glitch, causing your installed apps to malfunction. Rebooting the phone should fix that problem.

Make sure to save your unsaved work before powering off your device.

Amazon Music stores cache files on your device to deliver you content faster. These files sometimes become corrupt, resulting in various app problems. Your Amazon Music app not working or not playing songs may be the result of a bad app cache.

Fortunately, you can resolve that by clearing the app's cache files on your phone. This deletes the problematic cache, allowing the app to rebuild a fresh new cache with no issues.

You don't lose your saved playlist, login session, or other data when you clear the app's cache. Also, note that you can only remove an app's cache files on Android. You’ll have to uninstall and reinstall the app to clear its cache on an iPhone and iPad.

If your issue persists after clearing the cache, delete the app's data files by choosing Clear data. This logs you out of the app but helps fix many issues.

Outdated app versions often don't work well, and your Amazon Music version may be one of them. An old app version causes crashes, stability, and various other kinds of problems.

Luckily, you can fix that by simply updating the app on your phone. It's quick, easy, and free to do that, and we’ll show you how.

If your Amazon Music app continues to remain dysfunctional, your app's core files might be faulty. You can't go in and fix those files yourself, so your best option is to remove the current app and redownload and reinstall the app from the respective app store on your device.

Doing so deletes all the current app files, removing any files that may be problematic. Then, reinstalling the app brings new files that have no issues.

You’ll have to log back into your Amazon account when you reinstall the Music app, so keep your logins handy.

Amazon Music's issues can prevent you from listening to your favorite music tracks on the app. If your problems don't go away after a basic relaunch of the app, follow the methods outlined above. You’ll then have a fixed Music app on your phone.

Once you have that, launch the app and continue to listen to your favorite songs.

Mahesh has been obsessed with technology since he got his first gadget a decade or so ago. Over the last few years, he's written a number of tech articles on various online publications including but not limited to MakeTechEasier and Android AppStorm. Read Mahesh's Full Bio